PHJOI — Protecting the Data of Every Filipino Player, From Baguio to Everywhere
PHJOI is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, who we share it with, and what rights you have under Philippine data privacy law.
Your Key Rights at a Glance
PHJOI — Protecting the Data of Every Filipino Player, From Baguio to Everywhere
A quick overview of the six most important privacy commitments PHJOI makes to every registered player. Full details are in the policy sections below.
PHJOI collects only the personal information that is genuinely necessary to operate a safe, compliant, and licensed online gaming platform for Filipino players. We don't collect data just because we can.
All data transmitted between your device and the PHJOI platform is encrypted using industry-standard 256-bit SSL/TLS protocols. Your login credentials, payment details, and personal information are protected end-to-end at all times.
PHJOI does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your data exists to serve your account and our compliance obligations — nothing else.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have clear rights over your personal data held by PHJOI — access, correction, erasure, and objection. We make it straightforward to exercise those rights.
PHJOI only keeps your data for as long as it's necessary — either to provide you with services or to meet our legal obligations under Philippine gaming and anti-money laundering regulations. When the retention period ends, data is securely deleted.
PHJOI's data practices are aligned with the Philippine Data Privacy Act of 2012 and the implementing rules and regulations issued by the National Privacy Commission (NPC). We take these obligations seriously as a platform serving Filipino players.
PHJOI — Secure Mobile Gaming With Full Data Protection for Filipino Players
PHJOI operates the online gaming platform accessible at phjoi.net and associated mobile services. For the purposes of this Privacy Policy, PHJOI acts as the data controller for personal data collected from players and visitors to the PHJOI platform in the Philippines.
As data controller, PHJOI determines the purposes and means by which your personal information is processed. We are accountable for how that data is handled, and we are committed to processing it in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable regulations issued by the National Privacy Commission.
If you have any questions about this Privacy Policy or about how PHJOI handles your personal data, you can contact our Data Protection team at support@phjoi.net. We aim to respond to all privacy-related enquiries within five (5) business days.
This Privacy Policy applies to all personal data collected and processed by PHJOI in connection with:
This Policy does not apply to third-party websites or services linked from PHJOI's platform where that link is provided for player convenience. PHJOI is not responsible for the privacy practices of any third-party platforms.
PHJOI collects personal data in several categories depending on the nature of your interaction with our platform. The following table outlines the main categories of personal data PHJOI processes:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government ID details | Account registration, KYC verification |
| Contact Data | Philippine mobile number, email address | Account registration |
| Financial Data | Payment method details (GCash, Maya, bank account), transaction history, deposit and withdrawal records | First deposit and any subsequent financial transaction |
| Gaming Activity Data | Bets placed, games played, session durations, win/loss history, wagering patterns | Throughout account use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, connection type | Any visit to the PHJOI platform |
| Usage Data | Pages visited, features used, time spent on platform, navigation paths, click data | Any visit to the PHJOI platform |
| Communications Data | Content of chat transcripts, email correspondence, support ticket content | When you contact PHJOI support |
| Responsible Gaming Data | Deposit limit settings, self-exclusion records, cool-off period activations | When responsible gaming tools are used |
PHJOI does not collect sensitive personal information such as political opinions, religious beliefs, racial or ethnic origin, or biometric data beyond what is strictly required for identity verification under Philippine KYC regulations. We operate on a data minimisation principle — collect only what's needed, nothing more.
PHJOI collects personal data through several channels depending on your interactions with our platform:
You are not obligated to provide personal data to PHJOI, but failure to provide certain required information — such as the information needed for account registration or KYC verification — will prevent you from accessing PHJOI's services or processing withdrawals.
PHJOI uses the personal data we collect for clearly defined purposes only. We do not use your data for purposes that are incompatible with the reason it was originally collected. The main purposes for which PHJOI processes your personal data are as follows:
Under the Philippine Data Privacy Act of 2012, PHJOI must have a lawful basis for processing your personal data. PHJOI relies on the following legal bases depending on the purpose of processing:
PHJOI does not sell, rent, or trade your personal data. We share personal data only in the following limited and controlled circumstances:
PHJOI never shares your personal data with advertisers, data brokers, or marketing networks. Your data is not used to build advertising profiles or sold to any commercial third party. Full stop.
PHJOI uses cookies and similar tracking technologies on our platform to ensure functionality, improve your experience, and support our security and analytics operations. A cookie is a small text file placed on your device when you visit the PHJOI platform.
PHJOI uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in to and use the PHJOI platform. PHJOI does not use third-party advertising cookies or cross-site tracking technologies.
PHJOI takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, loss, disclosure, or alteration.
Key security measures implemented across the PHJOI platform include:
While PHJOI applies all reasonable technical and organisational security measures, no online platform can guarantee absolute security. You also play a role in protecting your account — please keep your login credentials confidential and never share your PHJOI password with anyone. See our Terms and Conditions for player security obligations.
PHJOI retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable Philippine law. The general data retention framework applied by PHJOI is as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Regulatory compliance, AML obligations |
| Financial transaction records | Duration of account + 5 years after closure | Philippine AML and tax regulations |
| Gaming activity records | Duration of account + 2 years after closure | Regulatory audit trail, dispute resolution |
| Support communications | 3 years from last communication | Dispute resolution, service improvement |
| Responsible gaming records | Duration of account + 5 years after closure | Player protection, regulatory compliance |
| Website usage / analytics data | 13 months (rolling) | Platform improvement, aggregated analysis |
After the applicable retention period expires, PHJOI securely deletes or anonymises personal data so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for aggregated statistical analysis without privacy implications.
Under the Philippine Data Privacy Act of 2012, every data subject — including all PHJOI players — has the following rights with respect to their personal data. PHJOI is committed to facilitating the exercise of these rights promptly and without unnecessary barriers:
Request a copy of the personal data PHJOI holds about you, including information about how it is used and with whom it has been shared.
Request correction of any personal data PHJOI holds about you that is inaccurate, incomplete, or out of date.
Request deletion of your personal data where PHJOI no longer has a lawful basis to retain it — subject to our legal retention obligations under Philippine law.
Object to the processing of your personal data for marketing purposes or where processing is based on PHJOI's legitimate interests and you believe those interests are overridden by your own.
Request that PHJOI temporarily suspends processing of your personal data pending the resolution of a complaint, dispute, or correction request.
Lodge a formal complaint with the National Privacy Commission of the Philippines if you believe PHJOI has not handled your personal data in accordance with the Data Privacy Act of 2012.
To submit a data rights request to PHJOI, email support@phjoi.net with the subject line "Data Privacy Request" and describe the right you wish to exercise. PHJOI will acknowledge your request within 3 business days and aim to respond substantively within 15 business days, as required under the Data Privacy Act. We may need to verify your identity before processing your request.
PHJOI's gaming and betting services are strictly for adults aged 18 years and above. PHJOI does not knowingly collect personal data from individuals under 18 years of age. Age verification is applied during the account registration process to enforce this requirement.
If PHJOI discovers that personal data has been collected from an individual who is under 18 years of age, we will immediately suspend the relevant account, delete the personal data collected, void any gaming transactions, and return any deposited funds in accordance with applicable Philippine regulations.
If you are a parent or guardian and have reason to believe that a minor has created a PHJOI account, please contact us immediately at support@phjoi.net. We will investigate and take appropriate action promptly.
PHJOI reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable Philippine regulations, or the services we provide. The "Last Updated" date at the top of this page reflects when the most recent changes were made.
When PHJOI makes significant changes to this Privacy Policy, we will notify registered players by email or through an in-platform notification before the changes take effect. We encourage all players to review this Privacy Policy regularly to stay informed about how PHJOI protects their personal data.
Continued use of the PHJOI platform following the effective date of any update to this Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with any changes, you should stop using PHJOI and contact us to discuss account closure options.
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data PHJOI holds about you, please contact us through any of the following channels:
PHJOI treats all privacy-related communications with the seriousness and confidentiality they deserve. We are committed to resolving all legitimate privacy concerns fairly, promptly, and in full compliance with the Philippine Data Privacy Act of 2012.
PHJOI — A Platform Built on Trust, Transparency, and Real Filipino Values